1. Introduction
Welcome to Vegan Culture and Kind Health Hub (collectively, “the Websites”). By accessing or using these Websites, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please discontinue use immediately.
2. Use of the Websites
- Eligibility: You must be at least 13 years old to access the Websites.
- Permitted use: Content is provided for informational, educational, and community purposes only.
- Prohibited conduct: You may not post unlawful, defamatory, discriminatory, or harmful material, nor misuse the Websites for commercial spam or unauthorized promotions.
3. User Content
- Ownership: You retain rights to any content you submit (comments, posts, recipes, stories).
- License: By submitting content, you grant the Websites a non‑exclusive, royalty‑free license to display, share, and promote your contributions.
- Moderation: The Websites reserve the right to remove or edit content that violates these Terms.
4. Intellectual Property
- Website content: All articles, guides, branding, and imagery are owned by Vegan Culture and Kind Health Hub unless otherwise credited.
- Restrictions: You may not reproduce, distribute, or exploit content without prior written permission.
5. Disclaimers
- Health information: Content is for general educational purposes only and does not replace professional medical advice.
- External links: The Websites may contain links to third‑party sites; we are not responsible for their content or practices.
- No guarantees: While we strive for accuracy, we do not guarantee that all information is complete, current, or error‑free.
6. Limitation of Liability
- No liability: The Websites are not liable for damages arising from use, reliance on content, or technical issues.
- Indemnity: You agree to indemnify and hold harmless the Websites and their contributors against claims related to your use or content submissions.
7. Privacy
- Data handling: Please refer to our Privacy Policy for details on how personal information is collected and used.
8. Governing Law
- Jurisdiction: These Terms are governed by the laws of England and Wales.
- Dispute resolution: Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Changes to Terms
- Updates: We may revise these Terms at any time. Continued use of the Websites constitutes acceptance of the updated Terms.
Shipping terms and condition;
Shipping Policy
Last updated: 22 July 2026
This Shipping & Delivery Policy applies to physical products purchased directly through the Reaction Games website.
This policy should be read alongside our Terms & Conditions and our Refunds, Returns & Cancellations Policy. Nothing in this policy affects your statutory rights.
1. Processing & Dispatch
1.1. We aim to dispatch standard in-stock orders within two business days of receiving payment.
1.2. Business days are Monday to Friday, excluding bank and public holidays in England.
1.3. Orders placed on weekends or public holidays will normally be processed on the next business day.
2. Delivery Services
2.1. We currently deliver to addresses within the United Kingdom only.
2.2. We offer the following Royal Mail delivery services free of charge:
- Royal Mail Tracked
2.3. Delivery times are estimates only and are not guaranteed.
2.4. Tracking details will be provided in your dispatch confirmation email where available.
3. Delivery Charges
3.1. Delivery charges are calculated during checkout based on the size, weight and destination of your order.
3.2. Any free shipping promotions or delivery discounts will be clearly displayed on our website.
4. Delivery Responsibility
4.1. We remain responsible for your order until it has been delivered to:
- you;
- a person nominated by you; or
- a safe place or alternative delivery location authorised by you.
4.2. We use Royal Mail to deliver orders, but our use of a delivery provider does not affect your statutory rights.
4.3. Unless another delivery period has been agreed, orders will normally be delivered within 30 days of the contract being formed.
5. Delivery Address
5.1. Please ensure your delivery address is complete and accurate before placing your order.
5.2. If you notice an error, contact us as soon as possible at roseshaw32@gmail.com. We will do our best to update the address before your order is dispatched, but we cannot guarantee that changes can be made once processing has begun.
5.3. If delivery fails because an incorrect or incomplete address was provided, additional delivery charges may apply before the order can be resent.
6. Delayed or Missing Orders
6.1. If your order has not arrived after the estimated delivery timeframe, please contact us at info@reaction-games.co.uk with your order number and any tracking information.
6.2. We will investigate the issue with Royal Mail where appropriate.
6.3. If an order is confirmed as lost before delivery, we will provide an appropriate replacement or refund.
7. Damaged or Incorrect Orders
7.1. If your order arrives damaged, faulty, incorrect or incomplete, please contact us as soon as reasonably possible at info@reaction-games.co.uk.
7.2. Please include your order number together with photographs of the product and packaging where relevant, as this may help us investigate the issue.
7.3. We may ask you to retain the packaging while the matter is being investigated.
7.4. Where an item is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with our Refunds, Returns & Cancellations Policy and your statutory rights.
8. Events Beyond Our Reasonable Control
8.1. Delivery may occasionally be delayed by circumstances beyond our reasonable control, including severe weather, industrial action, transport disruption or postal service delays.
8.2. Where we become aware of a significant delay, we will keep you informed and take reasonable steps to minimise its impact.
9. Changes to This Policy
9.1. We may update this Shipping & Delivery Policy from time to time to reflect changes to our delivery services, business practices or legal obligations.
9.2. The version in effect when your order was accepted will continue to apply to that order.
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Vegan Culture
32 Harebeating Drive
Hailsham
Bn27 1HX
United Kingdom
Website: www.veganculture.co.uk
Email: roseshaw32@gmail.com